Privacy policy

This Policy explains what data we process and how, when you use Stems Live. The data controller is Stems Live LLC. For any question, write to us at [email protected].

1. Data we process

• Account: your email, your name, and, if you add one, your profile photo. If you sign in with Google, we receive your email, name, and photo from Google.
• Content: the audio, songs, setlists, chords, lyrics, cues, cover images, projects, and settings you create or upload. They live on your device and, if you use cloud backup, on our servers too.
• Messages to the AI assistant: what you write to it and what the app sends it so it can answer you. Explained in section 3.
• Device: a device identifier, which we use to apply the per-account device limit, and, on Android, the identifier Google assigns to the app so we can send you notifications, for example reminders for your events.
• Approximate location: your country, inferred from your IP address, to show prices in your currency and apply the regional price that applies to you. We do not process your precise location.
• Crashes and reports: if the app crashes, we automatically send a technical report (app version, system, and error type), linked to your account and without the content of your music. If you send us a problem report or a suggestion, we keep what you write and any files you attach.
• Payments: processed by an external payment provider (Stripe or, if you buy from the Android app, Google Play). We do not store your card details. We receive your subscription status, the amount, the currency, the date, and your billing country.

2. What we use the data for

To provide the Service, authenticate your account, back up and sync your content, apply the limits of your plan, process payments, send you notices about the Service, offer support, prevent abuse and fraud, review content that is shared with other people, and improve the application. We do not sell your data or your content, and we do not use them for advertising.

3. AI assistant

The assistant is a chat inside the app, available on the Standard and Pro plans. It answers questions about how to use the app and, if you ask, makes changes in the app for you, for example lowering a channel or loading a song. It only works when you write to it.

What is sent. To answer you, we send to our server, and from there to the model provider:

• the message you write and the earlier messages of that conversation (up to 40);
• a line with the loaded song, the active setlist, and whether it is playing;
• the results of the queries the assistant runs on your library to answer, for example the titles and artists of your songs and setlists, key and tempo, the names of your tracks and the mix levels, the chords and lyrics of the loaded song, the names of your markers and voice cues, your plan, your credits, your storage used, and the name of the active team.

We do not send your audio files, your password, your email, or your payment details. We recommend you do not type sensitive information into the chat.

Who processes it.Responses are generated by Google with its Gemini models. If Google is unavailable, we may use as a backup a third-party model that runs on Cloudflare infrastructure (Workers AI); according to Cloudflare's terms, it does not retain the content of requests or use it to train models. We use Google's paid service, under which Google does not use your messages to improve its products and only logs them for a limited time to detect misuse.

What we keep.We do not keep the text of your conversations: it lives in the app's memory while you use it and is lost when you close it. For each request we keep only a usage record with the date, the model, and the number of tokens, without your text, to apply your plan's usage limits and measure costs. Records older than 35 days are purged the next time you use the assistant, and all of them are deleted when you delete your account. The service's technical logs do not include the text of your messages.

Keep in mind. Responses are generated by an AI and may be incorrect or inappropriate. Before an action that deletes or overwrites something, the app asks you to confirm. If you receive an offensive or harmful response, let us know from the app or by writing to [email protected].

4. Other AI and voice features

These features only activate when you request them, and they send an external provider only what is needed to perform them:

• AI stem separation and generated pads: the audio of the song you choose is processed on GPU servers (Modal and, as a backup, RunPod, or Music.ai). They receive it through signed links of limited duration, and the results are saved in your storage.
• Detecting sections from the voice guide: the guide track is transcribed with AssemblyAI and, as a backup, with Whisper on Cloudflare.
• Voice cues: the text of the cue is turned into speech with Google Cloud Text-to-Speech.

We do not use your content to train our own models.

5. Third parties and international transfers

We rely on providers that process data on our behalf and only for their function: Supabase (account and database), Cloudflare (file storage, intermediate servers, and the assistant's backup model), Google (Gemini models, speech synthesis, Google sign-in, and Android notifications), Modal, RunPod, Music.ai, and AssemblyAI (audio processing), Stripe and Google Play (payments), IPinfo (country from the IP address), and an email delivery provider. They operate mainly in the United States, so your data may be processed outside your country; when that happens we apply the corresponding legal safeguards. Each provider handles data under its own terms.

6. Content you share with other people

What you share inside a team is visible to its members according to their permissions. What you share with the community (for example a chart) is reviewed before it is published and is shown without your name. See the Terms for what content is prohibited.

Reports of assistant responses. If you report an assistant response, we keep the reason, your optional comment (up to 500 characters), the text of that response (up to 4,000 characters), and how it was resolved, and, only if you leave the box checked, your previous question (up to 1,000). Only the platform administrators can see it, and the person who reports does not get an individual reply. We keep each report for 12 months from when it is resolved. If you delete your account, your reports lose your name, but the text you wrote is kept until those 12 months are over.

7. Retention and deletion

We keep your content while your account is active. If you cancel a paid plan, your content in the cloud is kept subject to the plan limits. You can ask for your account and your data to be deleted from the app or by email; how it works, how long it takes, and what is kept are in Delete your account. We keep only what the law requires us to keep, such as accounting records.

8. Your rights

You can access, correct, export, or delete your data, and object to or limit certain processing. If you are in the EU/EEA or another jurisdiction with equivalent rights (GDPR), these fully apply to you. Exercise them by writing to [email protected].

9. Security

Data is encrypted in transit between the app and our servers. We apply reasonable technical and organizational measures to protect it. No system is foolproof; we recommend using a strong password.

10. Storage on your device

We use strictly necessary storage for the session, authentication, and offline operation of the app. We do not use third-party advertising cookies.

11. Minors

The Service is directed at people aged 18 or older. We do not knowingly collect data from anyone under that age; if you believe a minor gave us data, write to us and we will delete it.

12. Changes

We may update this Policy; if changes are material, we will notify you.

13. Contact

Stems Live LLC, [email protected].