Terms and conditions

These Terms govern your use of the Stems Live application and the stemslive.com website (the "Service"), operated by Stems Live LLC ("we"). By creating an account or using the Service you accept these Terms.

1. The service

Stems Live is an application for running live music: stem playback, setlists, chords, audio routing, MIDI control, and related features. The Basic plan is free and works offline. Paid plans add cloud backup, team collaboration, and greater scale.

2. Your account

You must provide accurate information and keep your credentials secure. You are responsible for the activity on your account. You must be 18 or older and of legal age to contract in your country.

3. Plans, payments, and renewal

• The Basic plan is free and unlimited in its local features.
• Standard and Pro are recurring paid subscriptions (monthly or annual) that renew automatically until you cancel.
• Artificial intelligence features use credits. The plans do not include AI credits: with any plan, including the free one, you can buy credits through a top-up.
• Credits you buy do not expire.
• Prices may vary by region. Applicable taxes are shown at checkout.

4. Cancellation

You can cancel anytime. Your subscription stays active until the end of the paid cycle and then reverts to the Basic plan. Your content is not deleted; if it exceeds the Basic plan limit, you won't be able to upload new content to the cloud until you free up space or return to a paid plan. AI credits your plan has already granted you stay available until they expire; after you cancel, no more are granted. See the Refund policy.

5. Your content and your responsibility

You retain ownership of the audio, multitracks, sequences, stems, projects, and any other content you upload or use in the Service. You grant us a limited license to store, process, and transmit it for the sole purpose of providing you the Service (backing it up, syncing it across your devices, processing it with AI when you request it, or showing it to the people you choose, such as your team or the community).

You are solely and fully responsible for all content you upload or use in the Service and for how you use it. You represent and warrant that you hold all the rights, licenses, and authorizations needed for that content, including rights over the recording, the composition, the lyrics, and any sample, to upload it, store it, process it, and perform or play it at your performances, rehearsals, broadcasts, or any other use you make of it.

Stems Live provides the tool. In general we do not review the content you keep for yourself or your team, but what you share with the community is reviewed before it is published, and we may remove any content that breaks these Terms. Neither that review nor that removal makes us responsible for the content or for how you use it. Any third-party claim, for example over copyright, arising from your content or its use is your sole responsibility, and you agree to hold us harmless from those claims and any resulting costs.

6. Acceptable use and prohibited content

You may not use the Service for illegal activities, to infringe on third-party rights, or to attempt to compromise its security or availability. You also may not get around the limits of your plan or your credits, share your account to evade them, or use the AI assistant outside the app or in an automated way.

You may not upload, share, publish, or ask the AI assistant to generate content that:

• is illegal or infringes copyright, trademarks, privacy, or other third-party rights;
• is sexually explicit, or shows, sexualizes, or exploits minors;
• promotes violence, hatred, harassment, or discrimination, or threatens, intimidates, or demeans a person or a group;
• encourages suicide or self-harm;
• impersonates another person or organization, deceives, is spam, or contains malicious code;
• reveals other people's private information without their permission.

This applies to everything other people can see: what you share with the community (for example charts and song maps), the names of songs, sections, teams, and events, your name and profile photo, invitations, and the messages you send from the Service.

7. AI assistant

• The assistant is available on the Standard and Pro plans, with the usage limits the app shows you.
• Its responses are generated by artificial intelligence and may contain errors. Check what it does before a live performance; you decide whether to confirm the actions it asks you to confirm.
• Do not type passwords, payment details, or other sensitive information into the chat. See the Privacy policy for what is sent and who processes it.
• The model or provider behind it may change, and we may limit or suspend it.
• If a response is offensive or harmful, report it as explained in section 8.

8. Reports, moderation, and consequences

How to report. If an assistant response is offensive or harmful, report it from the app with the Report button on that response. If you see other content that breaks these Terms, write to us at [email protected] with a description and, if you can, the name of the content. The person who reports does not get an individual reply.

What we do. We review reports and may hide or remove the content and take away your ability to share with the community. In serious cases or for repeat offenses we may also suspend your account or close it, which we decide and do manually, and we may act without prior notice. When possible we will let you know, and you can ask us to review the decision by writing to support. If the law requires it, we report to the authorities. Reports made in bad faith may have consequences.

If we close your account for breaking these Terms, we do not refund the rest of the period already paid, unless applicable law requires it.

9. Third-party services

Some features rely on external providers (for example, artificial intelligence models, audio processing, voice synthesis, payments, and cloud infrastructure). Their use may be subject to their own terms. See the Privacy policy for how data is handled.

10. Intellectual property

The software, the "Stems Live" brand, and the Service's materials are the property of Stems Live LLC and are protected by law.

11. Disclaimers and limitation of liability

The Service is provided "as is." To the extent permitted by law, we are not liable for indirect damages or data loss resulting from misuse or failures outside our control. We recommend keeping backups of your critical content.

12. Termination

You can stop using the Service and delete your account at any time; how to do it is in Delete your account. We may suspend or end your access if you break these Terms. Whatever by its nature should survive (for example your responsibility for your content and the limitation of liability) will survive.

13. Changes

We may update the Service and these Terms. If changes are material, we will notify you through reasonable means.

14. Contact

Write to us at [email protected].